FAQs

What makes Modu-Loc products better than other fence suppliers?

We have the best fencing system in North America backed by a strong sense of pride in our service. Our product is a heavy duty fence that has been professionally engineered to meet safety standards and prevent site breaches. We use a heavier gauge wire mesh for our fence panels and our components are longer and made of a higher grade steel, resulting in a more durable, stable fencing system.

How much time do I need to give for my order?

Our response time is within 24 hours or next business day for urgent orders, provided you have an account set up or are able to pre-pay. Particular attention is given to emergency orders.

How do the gates work?

We have several solutions for gates, all of which can be placed anywhere in the fence line. Gates can easily be operated by one person and may be installed to swing or slide open, depending on your preference. While our gates come with standard gate wheels, we also offer specialized all-terrain wheels to ensure a smooth movement over rough or uneven surfaces.

Who is responsible if the panels are damaged or components are missing?

Our process is to count product upon delivery and obtain a customer signature on site as confirmation that you agree with our count. Any deficiencies are also noted at that time. Therefore, if panels or components are damaged or missing while leased to the customer, it is the customer’s responsibility and fees for replacement of the missing or damaged products may be assessed.

Our full terms and conditions can be found here.

I am concerned about security. How secure is the Modu-Loc fencing system?

This is an excellent question to ask any Modu-Loc employee. The security of our fence can be enhanced using any of our security accessories. Some examples include using 8′ high fencing, security clamps or security rails. There are several other options depending on your unique situation, which can be discussed with your regional sales representative.

What areas does Modu-Loc service?

Currently, we service 16 locations in Canada and 3 locations in the United States. Find a location

Carl Monzo III – Endless Summer Productions
“Having utilized Modu-Loc for a previous festival, I was confident we were partnering with a reliable and knowledgeable company that would creatively bring our fence concept to life for the recent Shaky Boots and Shaky Knees festivals in Atlanta. Their flexibility and attention to customer service truly differentiate them in the market. I would recommend them to anyone looking to carry out a fun, safe and successful event.”
Joe Via – InTouch Credit Union Plano Balloon Festival
“We’re so happy we chose Modu-Loc as our fence supplier for the InTouch Credit Union Plano Balloon Festival this year. Not only is the product superior to others we’ve used in the past but even the attendees commented on how terrific everything looked. Our contact on the ground was a true professional. It was an awesome experience. We highly recommend using them for your next event.”
Rebecca A., Special Events Manager – WinSport
“I’d like to extend my gratitude to you and your staff for being consistently excellent to work with. Your staff have always been very professional & efficient [while] still being friendly and approachable. Shout outs to Rob, who really helped us out in a bind this week and is always amazing to work with. You guys have never failed to help us out, whatever the notice we’ve given you. Sincere thanks from the Winsport Team!!”
Matt, Jess, Alicia & Mark – Seawheeze Sunset Festival
“Your crews busted their butts for us during the load-in and load-out. On top of that, everyone did it with a smile and a ‘can-do’ attitude and we couldn’t be more grateful. It was a pleasure to work with you and the rest of the Modu-Loc crew.”
Adri H., Executive Director – One Team Soccer For Peace & Development Society (Vancouver International Soccer Festival 2016)
“Modu-Loc quoted us honestly and fairly, met us onsite and discussed every detail of our fencing setup. Modu-Loc also donated extra fencing to help our cause. On arrival, the installation team was polite, organized, worked hard, and completed the job on time and in a professional manner. We received the same high-quality service when the Modu-Loc team came back days later to pick up fencing and gates. An outstanding job done with honesty and on time by a hard-working team. We will certainly be using Modu-Loc again.”
Adri H. – Executive Director, Vancouver International Soccer Festival
“An outstanding job done honestly and on time by a hard-working team. We will certainly be using Modu-Loc again.”
Suzanne Herbelin – Wurstfest Association of New Braunfels
“It was a great experience working with Modu-Loc on Wurstfest this year. Not only did the fence look great while keeping the entire site secure, but the service was outstanding! We will definitely be using them again next year.”
Ronald Batts – Operation Care International
“Modu-Loc provided crowd control for the Operation Care event at the Dallas Convention Center this year and we will definitely partner with them again next year. With 500,000 square feet of space, 4,000 volunteers and 20,000 guests at this event, the quality of the fence and the professionalism of the staff was very important and Modu-Loc was top-notch. Our contact was an enormous help in the planning and logistics of the fence throughout the entire event, which was critical to the flow and the security – and the success! Thanks Modu-Loc. Looking forward to next year!”
Bowe O’Brien – Bowe Inc.
“It was great working with Modu-Loc on The PARKLIFE Festival this year. Not only did they come in at competitive pricing, they really worked with us to make the festival secure and attractive under a tight deadline. Thanks for your commitment to getting this done right! We will definitely be using Modu-Loc for future PARKLIFE events.”
Allen Fuller – Katy Rice Harvest Festival
“Working with Modu-Loc was a great decision for Katy Rice Harvest Festival 2016. Our point of contact was extremely professional and proactive, beating all of the deadlines we gave him. He cleared 3750’ of fence in 4 hours – well before we needed it done. Not only did the fence look great while keeping the entire event secure, but the service was outstanding! We will definitely be using them again next year.”

We’re here to answer any questions you may have.

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